I can hardly believe it, but checkout people in our supermarkets are the new untouchables, the lowest of the low. They have to take every insult but smile back, because the new ethos of our secular society is that the customer is always right, and it's perfectly OK to bully checkout operators if you are a customer. They don't have any comeback, and don't we know it?
A French woman wrote a book about the insults she had had to put up with in her time behind the tills, and it became a best-seller (among whom, you might ask. Other checkout operators?) Here's a BBC report:
It came home to me today, when some wizened scrote of a male said something nasty to the woman in charge of our till, and she was visibly shaken. She asked us if she could refuse to serve offensive customers. Sad to say, but she can't. She has to sit there and take it.
This was in Sainsbury's. I have to ask Sainsbury's what you are doing to protect your checkout operators from bullying by customers, whom you consider always to be in the right.
Could some of your personnel people perhaps read this book by a French woman, and make your supermarkets a safer and nicer place for the good people who run your tills and rake in your loot?
And possibly even sell the book, for the sake of your staff?
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